Diana V. Shaw, PhD, MBA, MPH, FACMPE, was appointed the Executive Director of Lāna‘i Community Health Center (LCHC) on October 12, 2008, and represents the Center in its interactions with the community, legislature, and executive branch of government, federal government officials and other leaders in the health care community. She is also responsible for managing the overall operations, finances, and facilities of the Center in accordance with the Board approved policies, plans, decisions and directives. Prior to hire at LCHC, she was the Kaua‘i Center Director of the Small Business Development Center (SBDC), where she provided counseling, training, education, and other specialized services for the SBDC Clients. The SBDC is a partnership program between the University of Hawai‘i at Hilo and the U. S. Small Business Administration that provides small business with free counseling and training to start a new business or expand an existing one.

Dr. Shaw brings to the small community of Lāna‘i over 25 years of progressively responsible positions in health care and program development. She is originally from Upstate New York, but relocated to Kaua‘i in September 2003, and to Lāna‘i in October 2008. She received her PhD in Social Policy from Brandeis University in Waltham, Massachusetts; her Masters of Business Administration from St. John Fisher College; and her Masters in Public Health from the University of Rochester; both colleges are located in Rochester, New York. Dr. Shaw is a 2007 Malcolm Baldrige Quality Award of Excellence Examiner, a board member of the Hawaii Primary Care Association, a member of the National Association for Community Health Centers, and is a member of the Nā Hoaloha o Lāna‘i.
Joseph Humphrey, MD, joined our LCHC team in August 2012 as our Director of Quality Improvement, Title X Program Medical Director and a medical provider with a focus on chronic disease. In April 2013 he accepted the additional role of the LCHC Medical Director. He is a primary internist with special interest in diabetes who has spent the majority of his clinical career working with minority and underprivileged patients including Native Hawaiians and Pacific Islanders. He has worked within the FQHC health care system for over 25 years. He is a graduate of the University of California at San Francisco School of Medicine and completed his internship at San Joaquin Medical Center in Stockton California and completed internal medicine residency at the University of Rochester and UCLA. He retired in December 2011 as part time Medical Director for the last 22 years with HMSA. His interest in computers and medicine date back to the late 80’s when he programmed a diabetes registry program for the Hawaii State Diabetes Control Program. In 2000, he developed Ohana Health Project for monitoring diabetes. In 2005, he joined the Joslin Diabetes Center team developing the Chronic Disease Management Program (CDMP).
Cindy Lou Santiago, was promoted to CFO/ IT Director for Lāna'I Community Health Center (LCHC) in September 2012, but has been with LCHC since July 2011 as the Accounting Clerk/Front Desk Supervisor. She earned her Associates Degree in Accounting from Heald Business College, her Bachelor’s Degree in Accounting from Hawaii Pacific University and is currently enrolled with University of Phoenix’s Master of Business Administration with a Concentration in Healthcare Management Program. Cindy ‘s past experience involves working as a Staff Accountant for Castle & Cooke from February 2005 thru 2009 and works part time at Pele’s Other Garden as a Food Server. She enjoys reading, watching movies and spending time with family and friends.
Primary Care Providers
Jessica Ackerman, APRN, joined  Lāna‘i Community Health Center  on July 2013, providing primary care services.  She started her career in healthcare in 2003 as a unit secretary in the inpatient psychiatric unit at the Queen’s Medical Center (QMC). While working part-time there, Ms. Ackerman earned her BSN. Her first job as a RN was in med/surg at QMC in 2006, and she also worked part-time as an esthetic nurse and per diem as an IV therapist. While working as a nurse, she obtained her MSN and FNP certification. Her first position as an NP was at Waikiki Community Health Center in 2009 where she focused on providing primary care services for at-risk, runaway youth, homeless and low income adults. After a year and a half there, Ms. Ackerman returned to QMC as Nurse Practitioner in Geriatrics in 2011. She also holds a Clinical Faculty appointment at University of Hawaii at Manoa and regularly precepts NP students. Ms. Ackerman is married to her soul mate and has a son, who's the greatest joy! She loves hiking, hiking, surfing, spending time with her family and working on house projects. She and her family are designing and building a new home with 100% used/salvaged materials with the goal of ZERO carbon footprint in hopes to promote and integrate conscious architecture, living systems and healthier lifestyles to ensure a sustainable planet for generations to come!
Aileen, Duran, APRN-Rx, joined Lāna‘i Community Health Center as a full-time, live on island provider in July 2013.  Ms. Duran graduated from the University of Hawaii at Manoa with a Bachelors of Science in Biology and Masters in Nursing. She was born in the Philippines, but grew up on Oahu. She is fluent in both Ilocano and Tagalog. She is a recent Family Nurse Practitioner graduate, but has been working as an RN for St. Francis Health Care System for 2 years. Her specialty focus is Women’s Health and is very passionate about serving the Asian-Pacific Islander communities. On her free time, Ms. Duran enjoys cooking, photography and hiking. We are very excited to have her join our team and provide services to our patients.
Anne Leake, PhD, FNP, APRN-Rx, and provides services at LCHC on an on-call basis. She has been a family nurse practitioner for over 30 years, with half of that time as a primary care provider at an HMO in Boston. Since 1993 she has practiced at community health centers on Oahu, both in family practice and specializing in diabetes and hypertension in adult patients. She earned a PhD in nursing from UH, Manoa in 2003 and has been teaching in their nurse practitioner program and doing research with the Filipino community in prevention of diabetes and cardiovascular disease. She is married with three children, and enjoys power walking, snorkeling, and enjoys her duties as a Deacon in her Hawaiian church.
Behavioral Health Providers
Serenity Chambers, PhD, is a licensed counseling psychologist in both Hawai’i and Colorado, and has been serving as the behavioral health provider at Lana’i Community Health Center since 2012. She is currently the only full time psychologist working and living on the small island of Lana’i.  Dr. Chambers also has extensive experience providing short term counseling services to faculty, staff, and students at large, research I universities. Her specialty areas include culturally competent, humanistic, mindfulness and evidenced-based interventions aimed at empowering individuals to move beyond anxiety, depression, trauma, anger, self-harming behaviors, addictions, and other setbacks in healthy living. Dr. Chambers has been trained as a Tobacco Treatment Specialist by the Mayo Clinic and specializes in helping people quit smoking. She is also a certified practitioner of Myers Briggs Type Indicator, has basic training in EMDR, and is a certified QPR (suicide prevention) instructor. At the health center where she works, she actively collaborates with the medical providers to help patients diagnosed with chronic diseases (e.g., diabetes, chronic kidney disease, obesity) make changes to their diet, exercise, and lifestyles to improve their overall health and wellbeing. She is also a certified hatha yoga teacher and currently runs a bimonthly meditation class. In all her endeavors, Dr. Chambers weaves mindfulness awareness into her human-centered approach to counseling, using both heart and mind to assist patients with making desired changes in their lives.
Dental Provider
Nora K. Harmsen DDS, has been in full time private practice on Lanai since October 1, 2006, but her history on Lanai goes back to 2000, when she was an associate dentist on Lanai, working to serve mainly children and weekend clients. It was during this time, that she met a part of her existing staff and became acquainted with the needs of this community. She is a 1984 graduate of Indiana University School of Dentistry and has a double undergraduate major from Indiana University. Nora has lived in Hawaii since 1997, where she moved to Oahu from Mishawaka Indiana, where she also had a private practice. On Oahu, she worked for the U. S. Army, Tripler Hospital, as a contract dentist and went on to spend over 8 years working for the Veteran’s Administration as a staff dentist, working with disabled and special needs veterans. She currently is also employed by Kalihi Palama Dental Clinic (also a Community Healthcare Clinic) on the weekends in Honolulu. In her spare time, Dr. Nora is on the board of the Hawaii Dental Association, serving as treasurer. She is a Regent for the International College of Dentists, a member of the American College of Dentists and on the National Board for the Fellowship of Christian Athletes. She has spent two weeks per year over the last six years doing a Rotary Club sponsored mission trip to the Marshall Islands, where she treats children and emergent care patients on the remote islands of the Kwajalein Atoll. Her hygienist, Jinky, also from Lanai, works alongside of Dr. Harmsen to provide much needed preventive care. For fun, Dr. Harmsen enjoys running and golfing and loves to see a good movie or two.
Specialty Providers
John J. Cogan, MD, FACP, FACC, Cardiologist, graduated from the University of Illinois Medical School. He became Board Certified in Internal Medicine following a residency at the University of Oregon Health Science Center. He subsequently trained in cardiology at the University of California, San Francisco, and became Board Certified. When coronary angioplasty was developed, he learned the technique from the originator, Dr. Andreas Gruentzig, in Zurich, Switzerland. He has been practicing interventional cardiology since he performed the first coronary angioplasty at Queen's Medical Center on 9/15/1980. He became Board Certified in Interventional Cardiology when the first boards were offered in 1999. He is one of only approximately 10 practitioners in the state of Hawaii with Board certification in Interventional Cardiology. He has performed over 3000 interventional cases in his career: Over 1000 of them using the transradial approach. (The transradial technique is safer and is associated with less discomfort than the transfemoral technique.) He has performed more interventional cases than any practitioner in the State of Hawaii and has one of the largest experiences in the world. Dr. Cogan is a member of multiple medical and cardiology societies. He has served as the Chief of Cardiology at Queen's Medical Center. He is on the teaching faculty of the University of Hawaii Medical School. He is a volunteer for the American Heart Association and has served as the President of the Hawaii Heart Association. He has been the chairman of the Heart Association Annual Golf Tournament for over 20 years. In his free time Dr. Cogan enjoys golf and running. He has participated in more than 25 marathons and has run more than 25,000 miles.
Lee Guertler, MD, PhD, FACP, FACC, Cardiologist, is an interventional cardiologist who has been a member of The Queens Hospital medical staff since 1989. He has an active interest in preventive medicine/cardiology and obtained his PhD in Biochemistry in 1978 at Wake Forest University. He completed a National Institutes of Health fellowship in Lipoprotein and Hepatic Metabolism ‐ University of California San Diego – 1980. Additional Training includes: Medical School at Northwestern University – Chicago, Illinois 1984; Internship/ Medicine Residency at Scripps Mercy Hospital‐ San Diego; and a Cardiology Fellowship at Scripps Mercy Hospital. Dr Guertler is Board Certified in Cardiology and is a Fellow of the
American College of Cardiology and the American College of Chest Physicians. He has numerous scientific publications related to coronary heart disease and lectures on this topic. Some of his medical interests include: Medical and Interventional (angioplasty/stents) management of arterial disease, Management of Peripherial Artery disease (poor leg circulation), Management of Metabolic Syndrome/diabetic heart disease, Management of Hypertension, Diagnosis and management of irregular heart rhythms including pacemaker placement. He is one of the 6 Cardiologists currently responsible for responding to Queens Emergency Room to manage Acute heart issues as needed. Dr Guertler is a firm believer in a well informed patient who takes personal responsibility for their health care.
Medical Assistants
Aileen Chelsea Tadena was hired by LCHC in August 2011 to and during her time with us she has worked in a number of positions thanks to her many talents and positive attitude! Chelsea has worked for us as a research assistant, medical assistant, and front desk representative. She is now working as one of our Medical Assistants, providing support to our providers and patients. A strong proponent of patient‐centered care, Chelsea enjoys her work. She is a native of Maui, and has worked in the health care field since 2007. She moved to Lāna‘i in August 2011, since starting to work at LCHC, she has successfully completed the LCHC Phlebotomy Training Program and our Certified Medical Biller Program. She enjoys snorkeling, picking shells, BBQ’s, movies, music, and learning the history and the beauty of Lāna‘i.
Geneva Castro was hired by LCHC in May 2013. Ms. Castro was born and raised in the Philippines and came to our island in December 2009. She briefly went back to the Philippines to finished her studies, graduating from University of Perpetual Help System-DALTA in 2011, with Bachelor of Science in Nursing degree. Ms. Castro became a registered nurse in that same year, and then completed IVT training becoming a certified IVT nurse in October 2011. Ms. Castro came back to Lāna‘i in January 2012. Her favorite pastimes are reading books, listening to music, and watching movies.
Ancillary Staff
Ted Anderson, DPT, is the owner of Venture Physical Therapy. He provides services to LCHC patients on‐site at our Health Center, and also makes home visits. His services include Physical Therapy, Speech Therapy and Swallow Therapy. He also has two practices on Maui and one on Lāna‘i. He is a leader is the aging community, giving talks and trainings through out the neighbor islands as well as sitting on the Board of Directors for Maui Adult Day Care and working closely with the Maui County Falls Committee. He received his first degree in Biochemistry from Santa Clara University and a Doctor of Physical Therapy from Marquette University. He has works with a wide range of patients from Olympic Athletes to Stroke Victims. Ted is thrilled to be considered apart of the LCHC family.

Outreach/Enabling Staff
Wilma Koep was appointed Outreach Worker for Lāna‘i Community Health Center (LCHC) on October 1, 2006. Wilma provides public benefits assistance for the community and our patients. She provides assistance with TANF, Medicaid and Quest, Food Stamps/Financial Assistance, Subsidized Housing, and Child Care Subsidy programs, and more. Ms. Koep is fluent in Tagalog and Ilocano, and was born in Magsingal, Ilocos Sur, Philippines, and came to the island of Lāna‘i in 1990. In addition to working for LCHC, she is employed at the Lāna‘i High and Elementary School as an educational assistant for high school special education students. She maintains her credentials with the Legal Society of Hawaii, public benefits overview training, and is active in the community and in her church. Ms. Koep received an associate's degree in Liberal Arts from Maui Community College and has a Bachelor of Science in Forestry from the University of Baguio. Prior to her position at LCHC, she was employed as a program assistant at Aloha House Extension, a part time teacher in various subjects at Lāna‘i High and Elementary School, and a forestry technician in Tuba, Benguet, Philippines.
Jessika Smith, BA, is Case Manager and Referral Specialist of the Lāna'i Community Health Center (LCHC). She joined our team in November 2011. Ms. Smith graduated from the University of Maine; with a major in Child Development and Family Studies, and a minor in Psychology. Ms. Smith is a certified Behavior Specialist and Direct Support Professional. She also has specialized training and experience in Structural Family Therapy, Adoption Support & Preservation, and Motivational Interviewing. Ms. Smith was raised in a hardworking fisherman’s family on the coast of Maine. She began working at the age of 12. Early on she worked in the restaurants, babysat, taught swimming lessons and water rescue, and did many odd jobs. While in college she continued to work in the restaurant business; however, by the time she graduated she was working full-time in a group home for adults with disabilities. Ms. Smith then took a position as a Family Support Specialist working with children and families involved in the foster care system helping the families remain intact. Her role evolved into that of a case manager for children and families that have developmental and/or behavioral health issues. She worked in the Seedling Program at the Morrison Center; a program where adults with developmental delays are supported to work in a retail greenhouse and create works of art for craft sales. In her spare time Ms. Smith enjoys gardening, playing disc golf, playing bocce, spending time at the ocean, and listening to live music. She also likes to be creative and express herself through beaded jewelry making.
Administrative Staff
Nicole Cheramie, BS, was appointed the Medical Office Administrator for Lāna‘i Community Health Center (LCHC) in August 2011. Ms. Cheramie is from New Orleans, Louisiana, where she received her Bachelors Degree at University of New Orleans. She relocated to Lāna‘i over 11 months ago with her boyfriend, Cyril, and is enjoying Hawai’i by riding dirt bikes and learning to paddle as well as traveling and exploring neighboring islands. Nicole was the Special Event and Banquet Manager for 4 years at Pinnacle Entertainment before moving to Lake Charles, Louisiana, where she worked at Women & Children’s Hospital as the Senior Circle Advisor. While in that position she helped to launch the Healthy Woman and Tiny Toes Program. Prior to accepting the LCHC position, she worked as the Banquet Manager at Lāna‘i Four Seasons Resorts for 10 months..
Noellani Dugay joined Lāna‘i Community Health Center in June 2013.  Prior to starting with LCHC, Ms. Dugay helped manage her family’s business, The Sweetest Days, for five years. She has been taking online classes and also has taken classes at Kapiolani Community College. Most of her classwork was aimed at broadening her knowledge about the medical field., including taking pre-reqs for the Radiologic Technology Program. She has a daughter, Trinity, who she loves very much and enjoys. Trinity is 5 years old and will be starting kindergarten this 2013 school year. IMs. Dugay, in her spare time, spends time with her daughter, family, and friends. She also enjoys going to the beach, having family/friends cook outs, and being outdoors.
Evigail Orr, was appointed the Front Desk Representative/Medical Biller for Lanai Community Health Center in in May 2012. She attended Heald Business College and received an Associates Degree in Computer Business Administration. Her past experience involves working as a Material Handler for the Marine Corps Exchange in Norfolk, Virgina from September 2009 thru 2012. Evigail speaks fluent Ilocano and her hobbies involve staying in shape, and traveling. She enjoys spending time with family and friends.
Chenoa Mano, was hired by Lāna‘i Community Health Center in August 2012. Starting as our Front Desk Representative, Chenoa was promoted to work as our Research Assistant and our Family Planning and Reproductive Health Community Health Educator. Most recently she reduced her effort to part-time and retained her responsibilities as our Family Planning and Reproductive Health Community Health Educator, which includes breast lactation specialist training and breast health duties. She also functions as our Breastfeeding Lactation Specialist.  Prior to joining LCHC, experience includes working at Maui Medical Group as a Medical Office Assistant and Ke Ola Hou O Lāna‘i as a Certified Nurses Aide.  She is also certified in Tobacco Cessation/Motivational Interviewing and a Certified Medical Reimbursement Specialist.  She also has numerous years of experience in customer service.  She was raised on Lāna‘i and enjoys servicing her community.  On her spare time she enjoys spending time with family and friends, dancing hula and Tahitian, and volunteering for different organizations/ community events and having fun in the sun at the beach.
Jennifer Metz, joined Lāna‘i Community Health Center in March 2013. A graduate of Lanai High and Elementary School, Ms. Metz most recently served as the Station Manager for Mokulele Airlines, and also worked for Castle & Cooke Resorts, LLC, and the Lodge at Koele. Jenn brings to LCHC a wealth of experience in administrative support, customer services, and extensive knowledge of our community. When not working, she is kept busy by her 3 children and enjoys spending time with family and friends.

Lāna‘i Community Health Center is served by numerous volunteers! Their tireless efforts make our programs possible and also provide valuable insight into community health needs. Without their support and generous donation of time, Lāna‘i Community Health Center would find it difficult, if not impossible to exist. We are grateful for their help and support.
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