Sliding Fee Discount
If you are uninsured, underinsured and/or have insurance, you may qualify for our sliding fee scale. To do so, you must have proof of income. Please inquire with one of our Patient Account Representative.
If you do not have insurance, please bring one of the following for income verification, to assist with the sliding fee processing:
- Most recent year Federal Tax Return (preferred)
- Most recent pay stub (no more than 3 months old)
- Written confirmation of benefits from the Social Security Administration or other pension program.
- If income is cash only or if individual is paid as a contractor and not as an employee (i.e., does not receive a pay check), a letter from the patient’s customer on the customer’s company letterhead indicating number of hours worked per week/month, amount of payment per week/month, and the customer’s contact information (name, address, phone number) so that LCHC can verify the information is accurate or most recent IRS Form 1099‐NEC.
AND One of the following for identity verification:
- State ID
- Drivers license
- Passport/green card
Billing Questions
If you have questions regarding your bill, please call our office at 808-565-6919 or email your questions to billing@lanaihealth.org
Clinical Labs Billing Questions
If you have questions about your lab work billing, please call Clinical Labs of Hawaii at 1-800-820-4341.
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non‐emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 808-565-6919.
